Cancellation & Complaint Policy

Last Updated: January 2026

PART 1: CANCELLATION & REFUND POLICY

We understand that sometimes you may need to cancel your booking. To ensure fairness to both our clients and our partners (hotels, transport), the following cancellation fees apply based on the notice period given.

1. Cancellation Fees

*Important: Flight tickets, train tickets, and visa approval fees are strictly non-refundable once issued, regardless of the cancellation date.

2. Refund Process

• Method: Refunds will be processed back to the original method of payment (Credit Card, PayPal, or Bank Transfer) used during booking.
• Timeline: Once a cancellation is confirmed, the refund process will be initiated within 7 working days. However, it may take 15-30 days for the funds to appear in your account depending on your bank’s policy.
• Transaction Fees: Any bank charges or currency exchange fees incurred during the refund transfer will be borne by the client.

PART 2: COMPLAINT HANDLING PROCESS

If you are unsatisfied with any aspect of our service (guide, transportation, accommodation), we want to hear about it immediately so we can fix it. Please follow the steps below: